Other Professional Services

Investigative Mystery Shoppers Programme

This is a compilation of performance data by conducting an unbiased evaluation of the customer service standards, using our investigators who go undercover and act as genuine customers. We will assign suitable and well-trained manpower who have knowledge of the relevant service. Our investigators will visit the retail premises, evaluate the telephone response, service staff level and even determine whether dealers are involved in the sales of their competitors next door! This can help our client identify and correct their unproductive business tactics and improve their competitiveness in the market.

Computer / Mobile Phones Data Forensics

Our highly-skilled investigators will carry out investigation regarding misuse and abuse of computers and mobile phones. We can evaluate recent Internet history, create computer surveillance, identify hidden locations of files, recover deleted emails and files, trace instant messages or pornography and investigate online fraud.

Technical Surveillance Counter Measures / Debugging

When our client is concerned about information being stolen from their network. Our investigators will audit their technical machines and network for external intrusions. With our advanced equipment, we can identify bugs concealed in all places possible including sockets, wiring, vehicles, ceilings and so on. We will provide a valid architecture of their network to pinpoint the weaknesses which are exposed to intrusions from external sources.